With this client, we didn't reinvent the wheel. We took a wheel with a wobble, and straightened it out - optimising efficiency without having to build everything from scratch.
Our client, a rapidly expanding fintech company, is dedicated to providing microfinance services to underserved rural communities across southern Africa. However, their growth was impeded by the limitations of their loan management system to effectively support aspects of their core operational activities. This deficiency was undermining their service delivery, data accuracy, and overall financial performance.
The challenge
The company was hesitant to part ways with their existing core banking system, due to the intricacies involved in migrating financial data and their satisfaction with the system's integration into their financial reporting processes. In response, Hello Robin worked closely with the client to co-design and build an enhanced user interface and automation solution, meticulously linked to their current core banking framework through APIs.
The solution
Comprehensive data analytics dashboard
After conducting a data audit, we redesigned the core data architecture of their technical solutions to enable quick and easy calculations into both business and loan portfolio health. We then provided this key information through a data analytics dashboard to drive more informed business decision making.
Improved business web and mobile applications
We worked with the team to better understand the core activity workflows, and designed improved web and mobile application interfaces to improve user experience and data collection.
Core features
Automation of core business processes
We build a number of automation workflows for key business processes that were previously manually facilitated - such as client authentication and loan approval - to reduce bottlenecks and unlock scalability potential.
Comprehensive data analytics dashboard
After conducting a data audit, we redesigned the core data architecture of their technical solutions to enable quick and easy calculations into both business and loan portfolio health. We then provided this key information through a data analytics dashboard to drive more informed business decision making.
Improved business web and mobile applications
We worked with the team to better understand the core activity workflows, and designed improved web and mobile application interfaces to improve user experience and data collection.
Our approach
While we did employ a more traditional software development approach in this solution (using node.js, react native, and typescript), it serves as an excellent example of building lean and efficient. By identifying a system's strengths and limitations, and building on top of this system, we were able to leverage the solution’s strengths and overcome its weaknesses, without building everything from scratch.
Automation of core business processes
We build a number of automation workflows for key business processes that were previously manually facilitated - such as client authentication and loan approval - to reduce bottlenecks and unlock scalability potential.
